Ordering and support
Frequently asked questions
Clear answers on US shipping, order tracking, returns, electrical compatibility, and warranty terms, so you can choose a fixture with confidence before checkout.
Answers by topic
Shipping, returns, and electrical details
Each answer below reflects the information we can confirm today. Where a detail depends on your order or project, we say so plainly.
Ordering and shipping
What US shipping options are available?
We ship across the United States with standard ground service. Shipping options, transit estimates, and any free-shipping threshold are shown at checkout based on your delivery address and order total. Tracking notifications are sent once your order ships.
Returns and inspection
How do returns and inspection work?
Please inspect your fixture when it arrives and note any transit damage on the delivery receipt. Contact our team within the return window listed on the Returns page to start a return. Custom-made pieces may follow different terms, which are confirmed before you order.
Electrical compatibility
Do these fixtures fit a standard US junction box?
Each product page lists its electrical specifications, including voltage, bulb type, and mounting requirements. Most indoor fixtures are designed for standard 120V US junction boxes. Confirm the mounting details for your space before you order, or ask our team for help.
Have a project question?
Trade professionals and clients with a bespoke project can reach our team directly for guidance on fixtures, finishes, and custom orders.